The car is clean and paperwork complete
The car is clean and paperwork complete
Again the overall service and experience from the phone calls and people that we dealt with.
my door mirror cover was fitted very quickly
Nice, easy, friendly buying experience.
Mini was serviced and cleaned as promised
Mini Huddersfield is amazing
Great service, polite staff and car was ready for collection very quickly.
Because items were noted as defective and not remidied
No queries at all
Got a good deal. Was kept fully informed about the build and timescale around new car etc. Given a very thorough tour of new car and a test drive to familiarise myself etc. First class!
Mix up with collection time everything was excellent serrvice
Kept informed throughout
Very easy and quick to complete the purchase and finance etc.
Polite and efficient staff always
All went smoothly. Paperwork was easy to complete and explained well.
Communication / feedback was good
As well as above comments, the waiting environment was calm and relaxing - and very good coffee!
Very friendly and afficient...
Fast and efficient
Excellent customer service from Ang and team at sandals in Huddersfield. Explained finances in details and answered any questions we had re the Mini Cooper chilli pack offer enthusiastically and honestly.
It went well Joseph was very helpful
Efficient accurate information and service
Tyre changed at a lower cost than Kwik fit! Courtesy car provided whilst waiting for tyre to come in
From start of the process to drive away, we were totally happy with the service given and were kept appraised of progress throughout.
Booked MOT and service at same time. Was contacted one week later to arrange the service I had already booked. Also asked if my MOT could be arranged for the one month prior period, was booked in one day too soon, lost the month.
Although my car was serviced, the service indicator was still showing when I took it away. Also discovered that tyre pressures were shown to be inadequate. Surprised my car wasn't re-checked before I took it and made me wonder if it had been serviced
Charlotte at mini Huddersfield provided excellent customer care!
No courtesy car offered - 2x. When car booked in due to Drive Train error, advised that if I felt it was unsafe to drive, call Mini Assist and they would provide a car. Staff appearance could be a bit better, even quirky. Lovely staff.
The ease of getting booked in and also the speed at which the service was done. It was ready and waiting for collection within a couple of hours.
The sales staff and technical people at Sandal have been absolutely fantastic over the last 16 months and I have not had any problems with them whatsoever. I have had plenty of experience with other franchises and must say Sandal are best in region.
The team at Sandal Mini looked after me very well
The work was done as requested and on time.
Service was carried out & completed in time frame given
Everyone was helpful. Range of drinks was great .
There were 2 modifications to make due to safety updates 1 was carried out at the service, the other I was told would need a spare part ordering, I'm still waiting for a call for that to be fitted.
Because all went smoothly.
The car spent 10 days in the garage and was delivered back to me. The next day while driving it, I could hear a strange noise. My son could see a clamp was loose and spinning round - an error, it hadnt been tightened properly. Back to Sandal again.
Rob from service/parts kept me up to date and informed with the process
Easy booking process, staff very helpful
The only down side is that you no longer get any kind of report of what was found or done, as its all recorded on the key.
Did not except to get my car till after my holiday however it arrived before and asked when I would like it, my original reply was after my holiday however I changed my mind and ange speeded up the process to ensure I got my car
Got the car that I wanted to the exact specification at an excellent deal price.
Helpful, kept in touch and kept me updated with the progress of the work on my car. Friendly and approachable on arrival
Fantastic modern showroom, great range of free drinks available. Loved collecting the car as whilst we were signing all the papers my car was being cleaned right infront of me. Just a great experience throughout!
Not very quick and valet was poor. Asked for advice and the member of staff was very slow to come (having her lunch apparently)
Happy with the service because I was treated as an individual with a love for Minis rather than just another customer who would help the team meet their sales targets b
Work carried out perfectly.
See above answer
I had to ring twice to arrange the service as my calls were not returned as promised.