OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 84 comments received in the last 90 days.
07 August 2024
Most detailed handover I've ever had, therefore, top marks are deserved.
01 August 2024
Excellent service from Alex from start to finish. Slight mix up with reg plate, but he sorted it quickly
30 July 2024
Down to the individual we dealt with who communicated well with us, was very helpful without being overbearing.
28 July 2024
Just a nice experience from beginning to end came originally to open day
25 July 2024
Everything at every stage was good
25 July 2024
Very satisfied, Fran was very good . However I was disappointed there was no free gift with this car. Husband got a bmw umbrella with his new car and 1 got £100 worth of gifts when taking my bmw for recall.
14 July 2024
Difficult situation managed very well . Empathy displayed and genuinely cared
04 July 2024
Alex was efficient and pleasant. He ensured we were happy with the new car and gave me an overview of controls and functions. He invited me to return, or phone him, at any time if i had queries or concerns. Lovely experience
04 July 2024
Sometimes quite a wait for staff. Signing the finance agreement needed a degree in technology! Alex was amazing. Thank you for your thought in choosing the registration number.
15 September 2024
Polite and helpful service
15 September 2024
Had to chase up for a parts quote to understand cost implications before booking a due MOT.
14 September 2024
Everyone is very polite and courteous and you are always kept up to date regarding your vehicle.
12 September 2024
Appointment arranged at short notice and issue rectified.
12 September 2024
staff were courteous and I was kept up to date at all times
10 September 2024
Great service, fair pricing, friendly staff
09 September 2024
Staff so helpful
09 September 2024
Clear communication, including video, from all involved.
06 September 2024
Easy to book my car in to review a technical problem. The video reviewing my car is helpful and provides transparency for what needs doing to my car.
04 September 2024
so helpful
10 September 2024
Completely satisfied. It reflects my experience. The date for delivery kept being pushed back but that worked out well in the end. My experience with Sandal has been excellent.